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“Customer service is a type of spots which includes historically been considered as a cost, but our knowledge demonstrates that there’s an opportunity to check out it as an edge,” says Rob Speed, founder and CEO of HundredX.
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Customer service isn’t limited to a a single-time interaction at the point of the sale, but alternatively is an ongoing process that touches on every single Section of the buyer’s journey.
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Being a customer, I love to come to feel like I am able to attain out to your assist team if I've an issue. But I also like to find answers alone.
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